PRIVACY POLICY

Privacy Policy

Effective Date: December 1, 2024

jomVELO (“we,” “our,” or “us”) is committed to protecting the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services, visit our website, or participate in our cycling tours. By accessing or using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal information:

a. Information You Provide:

• Full name, contact information (email address, phone number, and mailing address).

• Payment details when you book our tours or purchase our services.

• Emergency contact information for safety purposes during tours.

b. Information We Collect Automatically:

• Device information, such as IP addresses, browser types, and operating systems, when you visit our website.

• Location data to provide personalized services (e.g., navigation and cycling route recommendations).

• Cookies and tracking technologies to enhance your online experience.

c. Information From Third Parties:

• If you sign up through social media or third-party platforms, we may collect profile information authorized by those services.

2. How We Use Your Information

We use your personal information to:

• Process bookings and payments.

• Ensure your safety during cycling tours by maintaining accurate participant records.

• Communicate updates about your bookings, promotions, and company news.

• Send marketing information, including promotions and special offers, directly from jomVELO or on behalf of our trusted partners.

• Improve our services, website functionality, and overall customer experience.

• Comply with legal obligations and enforce our terms and conditions.

3. Sharing Your Information

We value your trust and will never sell your personal information. However, we may share your data with:

• Service Providers: Third-party vendors who help us with payment processing, email communications, or website hosting.

• Partners: Companies or organizations co-hosting events or tours, but only as necessary to facilitate your participation or deliver relevant marketing information.

• Legal Authorities: When required by law or to protect our rights, property, or the safety of others.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or destruction. While we strive to safeguard your data, no system is completely secure. Please exercise caution when sharing sensitive information.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request corrections to inaccurate or incomplete data.

• Delete your personal information, subject to legal and contractual obligations.

• Opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise these rights, please contact us at hello@jomVELO.com.

6. Cookies and Tracking Technologies

Our website uses cookies to improve functionality and user experience. You can manage cookie preferences in your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

8. Children’s Privacy

jomVELO does not knowingly collect personal information from children under the age of 13. If we become aware of such data collection, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with a revised effective date.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

Email: hello@jomVELO.com

Thank you for trusting jomVELO with your personal information. We are committed to ensuring your privacy and security while you enjoy our services.